Privacy Policy
Your data privacy matters to us
Effective Date: January 15, 2025
Introduction
At ElectrumDev Mobile, we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, store, and safeguard your data when you visit our website at electrum.co.com or use our mobile app UX/UI design services.
We believe in transparency about our data practices. This policy is written in plain language to help you understand exactly what happens with your information when you work with us. If something isn't clear, please don't hesitate to reach out with questions.
Information We Collect
We collect different types of information depending on how you interact with our services. Here's what we gather and why:
Name, email address, phone number, and business address when you reach out for our services or request project quotes.
Information about your app ideas, design requirements, business goals, and technical specifications you share during consultations.
How you navigate our website, which pages you visit, and general location data to help us improve your browsing experience.
Email conversations, meeting notes, and project feedback to maintain clear communication throughout our working relationship.
How We Use Your Information
Your information helps us provide better service and create designs that truly fit your needs. We use your data to:
- Respond to your inquiries and provide project proposals
- Deliver our mobile app UX/UI design services effectively
- Keep you updated on project progress and milestones
- Send invoices and process payments for completed work
- Improve our website and service offerings based on user feedback
- Comply with legal requirements and maintain business records
We never use your personal information for marketing purposes without explicit consent, and we don't sell your data to third parties.
Data Sharing and Disclosure
We keep your information private and only share it when absolutely necessary. Here are the limited situations where we might share your data:
Service Providers: We work with trusted third-party services for hosting, email delivery, and payment processing. These providers only access the minimum data needed to perform their specific functions and are contractually bound to protect your information.
Legal Requirements: We may disclose information if required by law, court order, or government request. We'll notify you of such requests unless legally prohibited from doing so.
Business Protection: In rare cases, we might share information to protect our rights, investigate fraud, or ensure the safety of our team and clients.
We do not sell, rent, or trade your personal information to marketers, advertisers, or other businesses for their commercial use.
Your Privacy Rights
You have significant control over your personal information. Here are the rights available to you:
- Access Your Data Request a copy of all personal information we have about you, including how we obtained it and how we've used it.
- Correct Inaccuracies Ask us to update or correct any personal information that's outdated or incorrect.
- Delete Your Information Request deletion of your personal data, subject to legal and business record retention requirements.
- Limit Processing Ask us to stop using your information for specific purposes while still maintaining your account or service relationship.
- Data Portability Receive your personal information in a structured format that you can transfer to another service provider.
- Opt-Out of Communications Unsubscribe from marketing emails or non-essential communications at any time.
To exercise any of these rights, simply contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days and guide you through the process.
Data Security Measures
Protecting your information is a top priority. We've implemented multiple layers of security to safeguard your data:
Encryption
All data transmission uses SSL encryption, and sensitive information is encrypted when stored on our servers.
Access Controls
Only authorized team members can access client data, and access is limited to what's necessary for their role.
Regular Monitoring
We continuously monitor our systems for unusual activity and conduct regular security assessments.
While we take extensive precautions, no online service can guarantee 100% security. We encourage you to use strong passwords and keep your account information confidential.
Data Retention
We keep your information only as long as necessary to provide our services and meet legal requirements. Here's our general approach to data retention:
Active Projects: We retain all project-related information during active engagements and for one year after project completion to provide ongoing support.
Business Records: Financial records and contracts are kept for seven years to comply with tax and business regulations.
Marketing Data: If you've opted into our mailing list, we keep your contact information until you unsubscribe or ask us to delete it.
Website Analytics: Anonymous usage data is retained for two years to help us improve our website and services.
When we no longer need your information, we securely delete it from our systems. If you request deletion of your data, we'll remove it within 30 days unless legal requirements mandate longer retention.
International Data Transfers
ElectrumDev Mobile is based in the United States, and your information is primarily processed and stored on servers located within the US. Some of our trusted service providers may process data in other countries that maintain adequate data protection standards.
When we transfer personal information internationally, we ensure appropriate safeguards are in place through standard contractual clauses or other approved transfer mechanisms that provide equivalent protection to your data.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience. Here's what you should know:
Essential Cookies: These are necessary for the website to function properly and remember your preferences during your visit.
Analytics Cookies: We use Google Analytics to understand how visitors use our site, which helps us improve the user experience. This data is anonymized and aggregated.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect some website functionality, but you can still access most of our content and contact us for services.
Children's Privacy
Our services are designed for businesses and professional clients. We do not knowingly collect personal information from children under 13 years of age. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email (if you've provided one) and update the "Last Updated" date at the top of this policy.
We encourage you to review this policy occasionally to stay informed about how we protect your information. Your continued use of our services after policy changes indicates your acceptance of the updated terms.
Important Note About Data Breaches
In the unlikely event of a data breach that affects your personal information, we will notify you within 72 hours of discovering the incident. We'll explain what happened, what information was involved, and what steps we're taking to address the situation and prevent future occurrences.
Questions About Your Privacy?
We're here to help you understand how your information is handled. If you have questions about this privacy policy or want to exercise your data rights, please reach out to us:
We typically respond to privacy-related inquiries within one business day and will work with you to resolve any concerns about your personal information.